We no longer provide a face-to-face customer contact service for Freedom Pass customers. Please use the following alternative methods to contact us.
You can contact us by:
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calling the dedicated Freedom Pass helpline on 0300 330 1433 - Normal opening hours - Monday to Sunday, 8:00 - 20:00
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emailing info@freedompass.org [Note: if you receive a bounceback message that this inbox is full, please ignore it. Emails are being received and processed)
Christmas and New Year hours are as follows
Christmas Eve: 08:00-20:00
Christmas Day: Closed
Boxing day onward: 08:00-20:00
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or use the form below.