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Apply

To apply for the older persons Freedom Pass download the form below. If you need help with the form there are also guidance notes available.

You will need to take your application to a London Post Office, unless you live in one of the following boroughs:

Find your nearest Post Office

What to do

  1. Complete the application form online and then print it (in black and white or colour). You can also pick up a form from the Post Office if you prefer.
  2. Get a passport-sized photograph from a booth such as Photo-Me (see photo guidelines)
  3. Take the necessary documents with you to the Post Office including your completed Freedom Pass application form.

NOTE: You must make your application at the Post Office in person. Someone else cannot apply on your behalf unless they hold power of attorney for you.

What documents do I need to bring?

Tracking your application

Once you have applied for your Freedom Pass you will be able to track its progress online. Please leave two to three working days from when you submit your application before trying to track it.

Cards are sent out by second-class post. If the online tracker shows that your card has been dispatched, it may take a week to reach you. If you still haven’t received it after this time please call the Freedom Pass helpline on 0300 330 1433 and we will cancel the pass and issue you with a replacement.

Visit tracker.freedompass.org to track your application online.

Transferring from the 60+ London Oyster Photocard to the Freedom Pass

London Councils, which operates the Freedom Pass scheme on behalf of the 33 London local authorities, has worked with Transport for London (TfL) to simplify the process for those with a 60+ Oyster card to transfer to the Freedom Pass when you become eligible.

Approximately four weeks before you are entitled to a Freedom Pass, TfL transfers names, addresses, contact details and photographs to London Councils forpeople who have agreed that their data can be shared. London Councils will then write to you, inviting you to go online to confirm some details and order your pass. This avoids you having to complete a new application form via the Post Office or provide a new photograph. Your Freedom Pass will be sent by post to arrive before your 60+ card expires.

If you have received your letter to transfer your 60+ Oyster pass you can transfer it online here

As well as being convenient, this method saves taxpayers' money by avoiding the printing, transaction and postage costs of a paper application. If you hold a 60+ pass and have not already given your consent to share your data with London Councils, you can provide consent by calling TfL on 0343 222 1234. You can also ask to check and, if necessary, amend your data at the same time.

Please note you must apply in person unless a friend or relative holds power of attorney for you.

Once you have applied for your Freedom Pass you will be able to track its progress online. Please leave two to three working days from when you submit your application before trying to track it.

Cards are sent out by second-class post. If the online tracker shows that your card has been dispatched, it may take a week to reach you in the post. If you still haven’t received it after this time please contact the Freedom Pass helpline on 0300 330 1433 and we will cancel the pass and issue you with a replacement.