Useful contacts
The freedom pass scheme is managed by London Councils on behalf of all local London borough councils.
For enquiries about the scheme, please contact London Councils:
Phone: 020 7747 4858
Fax: 020 7930 2719
Email: mobility@londoncouncils.gov.uk
For specific journey information or to contact a particular London transport operator, please see below for contact information:
| Website | Phone | |
|---|---|---|
| London travel information | 020 7222 1234 | travinfo@tfl.gov.uk |
| London Buses | 0845 300 7000 | customerservices@tfl-buses.co.uk |
| London underground | 0845 330 9880 | Online feedback form |
| National rail | 0845 748 4950 | Online feedback form |
| Docklands Light Railway | 020 7363 9700 | cservice@dlr.co.uk |
| Tramlink | 020 8681 8300 | feedback@tramlink.info |
| Oyster | 0845 330 9876 | Online feedback form |
If you are having problems viewing this website please email web@londoncouncils.gov.uk for assistance.
The freedom pass is the 'travel permit' for the purposes of the GLA 1999 Act and the Concessionary Bus Travel Act 2007.
The scheme is managed by London Councils on behalf of all the London boroughs.
