If you have a Freedom Pass account, please log in to replace your pass.
Lost
What to do if you have lost your Freedom pass
The process is the same for both Older Person's and Disabled Person's Freedom Pass.
Unfortunately if you have lost your Freedom Pass, you will be charged £14.35 for a replacement. You can pay online or over the phone.
Pay online
If you do not have a Freedom Pass account, you will need to create one.
Pay over the phone
You can pay for your replacement pass over the phone on 0300 330 1433
Please have your debit or credit card to hand. We do not accept American Express.
What happens next?
Once payment has been received and confirmed you should expect to receive your replacement Freedom Pass in the post within 10 working days.
If you do not receive your replacement pass please inform us as soon as possible. If we are not informed within 20 working days your pass will be deemed to be lost.