Using your pass When and where your pass is valid, and some tips for using it. Renewing your Freedom Pass What to do if your Freedom Pass has expired or is about to. Change of details The process if you hold a Disabled Person's Freedom Pass and have recently changed your name or address Freedom Pass conditions of use and privacy statement Find out what data we collect to administer your Freedom Pass, your rights, and the conditions of using your Freedom Pass Found a pass? Are in possession of a Freedom Pass which isn't yours? Complaints Contact information for making a complaint. Information for bus operators London Councils publishes a scheme for reimbursement of bus companies operating under London Service Permits.