Older persons Freedom pass renewals

The renewal process for expired or expiring Older Person's Freedom Passes.

The renewal process for expired or expiring Older Person's Freedom Passes.

Does your Older Person's Freedom Pass expire on 31 March 2026? 

This year, passes are being auto-renewed. You do not need to do anything.

If you've noticed your address details are incorrect, please update them ASAP. You will need to provide proof of your new address. 

How to change my address details

You can update your address by sending one of the accepted documents listed below by email or post.

Please make sure to include your name, previous address, Freedom Pass number and Date of Birth to help us locate and update your record accurately.

Accepted Proof of Address documents:

  • Current Council Tax bill, letter, or payment book
  • Current Council or Housing Association rent book, statement, letter, or tenancy agreement
  • Current TV Licence
  • Residential utility bill, letter, or online statement printout (dated within the last 3 months)
    Note: Mobile phone bills are not accepted
  • HM Revenue and Customs letter (dated within the last 3 months)
  • Department for Work and Pensions letter (dated within the last 3 months)
  • Occupational pension letter (dated within the last 3 months)

Email: info@freedompass.org

Post: 
Freedom Pass
PO Box 6618
Arbroath
DD11 9AT
 

Please note:

If the details we hold for you are incorrect, you could be charged for undelivered passes and non-refundable travel costs.

What happens next? 

If your address is correct and up to date, you should receive your renewed pass by 31 January 2026.

If you do not receive your pass by 31 January 2026, please contact us to resolve.

IMPORTANT
Once you receive your new pass, trust that it is genuine and destroy your current pass that expires on 31 March 2026 immediately. You can use your new pass as soon as it is received. 

If you receive a pass in error, please return it immediately to:
Freedom Pass
PO Box 6618
Arbroath
DD11 9AT

Please note: Unauthorised use by anyone other than the designated holder may result in prosecution.

IMPORTANT INFORMATION: The 5 year expiry date on the Freedom Pass is the lifespan of the card chip, and is not how long someone is entitled to hold the pass for. Therefore, if you no longer meet the eligibility criteria for the Freedom Pass you hold it can be stopped at any time.

Disabled Person's Freedom Pass

If you have a Disabled Person's Freedom Pass that expires on 31 March 2026, the process is slightly different. Please visit Disabled persons Freedom pass renewals for more information. 

Disabled persons Freedom pass renewals

London Councils will be changing Freedom Pass contractors from 1 April 2026. To ensure you receive your new pass without delays, renewal passes will be issued earlier than usual.

We kindly ask that you avoid contacting the Freedom Pass call centre between March and April 2026, as this is historically a peak period and may result in delays to receiving your renewed pass.

Older Person's Freedom Pass Renewals FAQs
OP FP - FAQs
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