To contact your borough, or to provide evidence in support of your application, please choose one of the options below:
Telephone: 020 8227 2334/2325
Email: mobility@lbbd.gov.uk
Disabled persons Freedom pass renewals
The renewal process for expired or expiring Disabled Person's Freedom Passes.
The renewal process for expired or expiring Disabled Person's Freedom Passes.
If you currently hold a Disabled Person’s Freedom Pass with an expiry date of 31 March 2026, please note the following:
Eligibility Confirmation: Your borough has started sending letters to pass holders who need to confirm their continued eligibility for the scheme. Please respond promptly to avoid any disruption to your service.
No Letter Received? If your pass displays 31 March 2026 expiry date and you have not received a letter, please contact the borough that issued your last pass for assistance. This may occur if you have moved borough and have not informed them of your address change.
Address Changes: If you have changed address since applying for your pass, contact the borough that issued your pass directly to update your details and provide proof of your new address. A list of borough contact details is provided below.
Renewal Process: If you remain eligible, your renewed Freedom Pass will be posted to your home address by 28 February 2026. This new card will enable you to continue to travel on TfL and NR services.
Using Your New Pass: Once you receive your new pass, start using it immediately and destroy your current pass that expires on 31 March 2026.
Received a Pass in Error? If you receive a pass by mistake, return it immediately to:
Freedom Pass
PO Box 6618
Arbroath
DD11 9AT
Please note: Unauthorised use by anyone other than the designated holder may result in prosecution.
Important Information
Disabled Person's passes are only valid for as long as the pass holder meets the eligibility criteria for the scheme. From time to time issuing boroughs may decide to review individuals’ eligibility for the scheme. If they find a pass holder is no longer eligible, or if they write to a pass holder to reassess eligibility and the pass holder does not respond, their pass can be cancelled.
All Freedom Passes are issued subject to the following conditions:
- The Freedom Pass is for your personal use only and must not be used by anyone else. Unauthorized use by individuals other than the designated holder may result in prosecution.
- If the Freedom Pass holder no longer has their sole or principal residence in London the pass must be surrendered and returned to the following address: Freedom Pass, PO Box 6618, Arbroath, DD11 9AT
- The Freedom Pass remains the property of London Councils.
- The Freedom Pass is not valid if illegible, damaged or altered. Ticket checking staff may withdraw any pass which appears invalid or is being used incorrectly.
- Freedom Pass data will be provided for the National Fraud Initiative and will be used for cross-system and cross-authority comparison for the prevention and detection of fraud.
London Councils will be changing Freedom Pass contractors from 1 April 2026. To ensure you receive your new pass without delays, renewal passes will be issued earlier than usual.
We kindly ask that you avoid contacting the Freedom Pass call centre between March and April 2026, as this is historically a peak period and may result in delays to receiving your renewed pass.
DP FP - FAQs
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Contact Information for each Borough
Barking and Dagenham
Barnet
To contact your borough:
Email: Assisted.Travel@Barnet.gov.uk
Post: Assisted Travel Team, London Borough of Barnet, 2 Bristol Avenue, Colindale, London, NW9 4EW
Telephone: 020 8359 4131
Bexley
To contact your borough, or to provide evidence in support of your application, please choose one of the options below:
Brent
To contact your borough, or to provide evidence in support of your application, please choose one of the options below:
Telephone: 020 8937 5796
Email: independenttravelteam@brent.gov.uk
Postal Address: Independent Travel Team Brent Customer Services Brent Civic Centre Engineers Way Wembley Middlesex HA9 0FJ
Bromley
Upload evidence to support your application here: Evidence upload - London Borough of Bromley
To contact your borough, please choose one of the options below:
Email: freedompass@liberata.com
Telephone: 030 0303 8669
Camden
City of London
To contact your borough, or to provide evidence in support of your application, please choose one of the options below:
Email: adultsduty@cityoflondon.gov.uk
Telephone: 020 7332 1224
Address: City of London, Adult Social Care, PO BOX 270, EC2P 2EJ
Croydon
To contact your borough, or to provide evidence in support of your application, please choose one of the options below:
Telephone: 020 8726 7100
Email: travel.service@croydon.gov.uk
Postal Address: Travel services, 3rd Floor Zone E, Bernard Weatherill House, Mint Walk, Croydon, CR0 1EA
Ealing
To contact your borough, or to provide evidence in support of your application, please choose one of the options below:
Telephone: 020 8825 8161
Email: csprocessing@ealing.gov.uk
Postal Address: Ealing FP, PO Box 68276, London W5 9LQ
Enfield
To contact your borough:
Telephone: 020 8379 1000
Email: ctravel@enfield.gov.uk
Postal Address: Ealing FP, PO Box 68276, London W5 9LQ
Greenwich
To contact your borough, or to provide evidence in support of your application, please choose one of the options below:
Telephone: 020 8921 2387
Email: mobility-duty@royalgreenwich.gov.uk
Address: The Mobility Team, The Woolwich Centre, 35 Wellington Street, Woolwich SE18 6HQ
Hackney
To contact your borough, or to provide evidence in support of your application, please choose one of the options below:
Telephone: 0208 356 6262
Email: mobilityteam@hackney.gov.uk
Hammersmith and Fulham
To contact your borough, or to provide evidence in support of your application, please choose one of the options below:
Telephone: 020 8753 6681
Email: freedompasses@lbhf.gov.uk
Postal Address: H&F Direct, Pay and Park (AT), PO Box 60820, London, W6 9UZ
Haringey
To contact your borough, or to provide evidence in support of your application, please choose one of the options below:
Email: concessionary.travel@haringey.gov.uk
Postal Address: Concessionary Travel, PO Box 55290, N22 9GA
Harrow
To contact your borough:
Telephone: 020 8901 2680
Havering
Hillingdon
To contact your borough:
Telephone: 01895 556633
Hounslow
Islington
To contact your borough, or to provide evidence in support of your application, please choose one of the options below:
Telephone: 020 7527 8444
Kensington and Chelsea
To contact your borough, or to provide evidence in support of your application, please choose one of the options below:
Telephone: 020 7361 2390
Email: accessible.transport@rbkc.gov.uk
Postal Address: Accessible Transport Services, The Royal Borough of Kensington and Chelsea, Kensington Town Hall , Hornton Street London W8 7NX
Kingston upon Thames
To contact your borough, or to provide evidence in support of your application, please choose one of the options below:
Telephone: 020 8547 5005
Lambeth
To contact your borough:
Telephone: 020 7926 7777
Lewisham
Merton
To contact your borough, or to provide evidence in support of your application, please choose one of the options below:
Telephone: 020 8274 4901
Email: concessionarytravel@merton.gov.uk
Postal Address: Disabled Freedom Pass Administrator, Merton Civic Centre, London Road, Morden, SM4 5DX
Newham
Redbridge
To contact your borough, or to provide evidence in support of your application, please choose one of the options below:
Telephone: 020 8554 5000
Richmond
To contact your borough:
Telephone: 020 8831 6312
Southwark
To contact your borough:
Telephone: 020 7525 2146
Sutton
To contact your borough, or to provide evidence in support of your application, please choose one of the options below:
Telephone: 020 8770 4578
Tower Hamlets
Waltham Forest
To contact your borough, or to provide evidence in support of your application, please choose one of the options below:
Telephone: 020 8496 3000
Email: walthamforest.mobilityservices@necsws.com
Postal Address: Waltham Forest, PO Box 459, Hartlepool, TS24 4JD
Wandsworth
Westminster
To contact your borough:
Telephone: 020 7823 4567 (option 3)
Email: Freedompass@westminster.gov.uk
WCC Application form & guidance: Physical Disability or Learning Disability