You need 3 things to apply for an older person's Freedom Pass
Proof of your name and age
Proof of your address and residential status
Photograph of yourself
What I need to apply
Find out what documents and photographs you need before applying for an older person’s Freedom Pass here.
Here is what you need to apply for Older Person's Freedom Pass
If you apply by post, please send photocopies of any documents.
Please NEVER send the originals. Original documents will not be returned.
1. Proof of your name and age
We require one of the following:
- Current passport
- Medical card
- Birth certificate (unless your name has changed)
- Current driving licence
- Letter of state pension entitlement (please include your date of birth)
- European ID card
2. Proof of your address and residential status
We require one of the following documents which must be dated within the last 3 months. We advise that you send the most recent document you have.
- Current council tax bill/letter/payment book
- Current council/housing association rent book/statement/letter/tenancy agreement
- Current television licence
- Residential utility bill/letter (excluding mobile phone bills) dated in the last 3 months
- HM Revenue and Customs letter dated in the last 3 months
- Department for Work and Pensions letter dated in the last 3 months
- Occupational pension letter dated in the last 3 months
We do NOT accept:
- Bank statements
- Letters from your bank
- Mobile phone bills
If you pay your bills online and do not receive paper copies, a printout of your online bill is acceptable.
If you are unable to post or email the required documents, you must contact the Freedom Pass helpline on 0300 330 1433.
3. Photograph
If you are transferring from the 60+ Oyster pass scheme and have opted to share your information with us, we will be passed your photo by Transport for London, so you will not need to provide another.
All Freedom Pass applications require a passport sized colour photograph taken within the last 12 months.
Your photograph must be:
- Colour and size 45mm x 35mm
- A current true likeness, showing your full face, facing forward without a hat
- Taken against a plain, evenly lit and pale coloured background
If your photograph does not meet the above requirements we will not be able to accept your application for a Freedom Pass.
Need help with the photo?
Enter your postcode on Find a photo booth to find your nearest location.
How to upload a document to the Freedom Pass application portal
Transcript of video
In this example, we show you how to upload evidence of your proof of residency using a council tax bill and a smartphone. You can use the same method when uploading your proof of identification. These instructions are for an Apple iPhone. However, most smartphones and tablets will work in a similar way. You can also use a scanner if you have one, but may need to refer to your scanner's operating instructions.
Open the camera function on your phone or tablet and take a picture of your evidence. Make sure that it is a document that we accept, such as for proof of residency, a current council tax bill or utility bill dated within the last 3 months. We must be able to see your name, age, and address details clearly in the pictures.
Find the picture you took. Select the icon on the bottom left and then select mail. Type in your email address and press send. You might be asked if you want to add a subject. You can if you want to, but it is not needed. You may also be asked which size you would like to send your image. It is usually best to select small. Go to your computer and log into your emails. Open the email you just sent yourself and click on the image. Download the image and save it onto your computer. In this example, we've saved it onto the desktop. Please note, you will need to save the image in a JPEG, PDF, or TIFF format. If you took the image on your phone or tablet, it will usually be saved as a JPEG automatically.
Return to your application form and click choose file. Find where you saved your evidence. Select it by clicking on it once, then click open. You will see a black tick when you have attached it correctly. If you've selected the wrong piece of evidence in error, click delete and start again. If you require further assistance, you can call our helpline or email us.